Refund, Revision, and Delivery Policy

This policy applies to KINETK resume rewrites, LinkedIn profile services, cover letters, interview-prep materials, ATS analysis, audits, rush delivery, consulting, and related digital services.

If a written order, invoice, proposal, or package page gives a more specific delivery or revision term, the more specific written term controls for that order.

Career Positioning and Active Search Advisory first drafts are scheduled within 1 business day after KINETK receives payment, the complete intake, and all required source materials. Executive Career Positioning first drafts are scheduled within 2 business days after complete intake.

A different delivery window applies only when it is shown on the package page or confirmed in writing. Delivery timing begins when payment and all required source materials have been received.

• Missing resumes, job descriptions, LinkedIn URLs, questionnaires, target roles, or source files may pause the delivery clock.
• Client changes in scope may require a revised delivery time.
• Platform outages, inaccessible files, payment issues, or delayed client replies may affect timing.

If KINETK cannot meet a promised delivery window, we will contact you with a revised delivery estimate or a clear status update. Where applicable law requires cancellation or refund options for delayed online orders, KINETK will provide those options.

If a delay prevents KINETK from delivering the purchased service within a reasonable revised time, you may request cancellation of the undelivered portion of the order.

Included revisions are limited to the purchased service scope. Revisions may cover corrections, formatting issues, missed source details, reasonable wording changes, and changes tied to the same target role or positioning lane.

When a package includes unlimited revisions for a set period or for the duration of a search, that means reasonable good-faith revisions within the original purchase scope during that period. It does not include a new resume from scratch for unrelated roles, new source materials that change the project, new package deliverables, unrelated consulting, or repeated requests that conflict with the original order.

To request a revision, email mark@kinetk.io with the delivered file, the requested change, and any supporting source detail.

Career Positioning and Active Search Advisory include Full support until hired. KINETK will revise covered materials at no extra cost for the duration of the search when the request stays within the original project scope.

Active Search Advisory adds endless active job-search guidance until you are hired. Active Search Advisory adds endless active job-search guidance until hired. Executive Career Positioning includes support throughout the search for the purchased materials, positioning, opportunity analysis, and search-support deliverables.

Included support covers corrections, reasonable wording changes, missed source details, formatting issues, and fit within the purchased scope. It does not promise interviews, job offers, recruiter responses, compensation, employer decisions, platform behavior, or the outcome of an application process.

You may request cancellation by emailing mark@kinetk.io. If work has not started, KINETK will generally refund the order amount, less any nonrefundable third-party fees if they apply.

If work has started, a refund is not guaranteed. KINETK may offer a partial refund, credit, or revised delivery based on the work completed, the time spent, the purchased package, and applicable law.

If the completed file or deliverable has already been sent, the standard remedy is revision under the package terms or satisfaction guarantee.

Approved refunds are usually returned to the original payment method through Stripe or the payment provider used for the order. Bank, card issuer, or payment-platform processing times may vary.

KINETK may decline refund requests involving fraud, chargeback abuse, completed custom work, misuse of files, violation of the Terms of Service, or requests outside the package terms, except where a refund is required by law.

Most order issues can be solved fastest by contacting KINETK directly with the order name, email address, payment date, and requested fix. Email mark@kinetk.io or call (773) 245-1649.